Refund policy

We want you to love your Ski Mask Hub order. If something isn't right, we'll make it right.

30-day guarantee on damaged, defective or wrong items

If your mask arrives damaged, defective, or is not the face/item you ordered, contact us within 30 days of delivery and we'll send a free replacement or issue a full refund - your choice.

How to request a refund or replacement

  1. Contact us through our Contact page with your order number.
  2. Include a clear photo of the item showing the issue.
  3. We'll reply within 2 business days with your replacement or refund.

No need to ship anything back - a photo is all we need.

Lost or undelivered orders

If your tracking hasn't updated in 30 days, or your order shows delivered but you didn't receive it, contact us and we'll send a replacement or refund your order.

What isn't covered

  • Change-of-mind returns on items that arrived as ordered and undamaged.
  • Normal wear and tear after use.
  • Requests made more than 30 days after delivery.

Refund timing

Approved refunds go back to your original payment method. Most banks post the refund within 5-10 business days.